Insurance FAQs

Q. I have medical insurance, so why do I owe anything?

A. The services your child received may not be covered by your insurance, so you are responsible for the balance due. Or your coverage may include a deductible or co-insurance.


Q. What is a deductible?

A. A deductible is set by your insurance plan, and it may apply to all services, or just some services. For example, laboratory services may have a $200 deductible. This means that your insurance will not pay for laboratory services until you have paid $200. To find out if you have a deductible, please contact your insurance company.


Q. What is co-insurance?

A. Co-insurance is a specific percentage that your insurance expects you to pay on some services. Your insurance company can tell you what services are included.


Q. What insurance plans do you accept?

A. We accept most commercial insurance plans as well as Medicaid, CareSource (except CareSource MarketPlace), and PeachState.


Q. What insurance plans do you NOT accept?

A. We do not accept Kaiser HMO and POS or the following marketplace plans: Aetna Whole Health, United Healthcare Exchange, Ambetter, Amerigroup, or CareSource Marketplace.

 

Office Hours

Marietta Office:

Mon-Thursday 8:00am - 5:00pm
Friday's 8:00am - 4:00pm


Due to COVID-19, we are currently closed on Saturdays.

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Kennesaw Office:

Mon-Thursday 8:00am - 5:00pm
Fridays 8:00am - 4:00pm

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Book Recommendations

Visit Peds Reads for our monthly pediatrician approved and recommended books for parents, toddlers, and school age children.

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Need After Hours Care?

Call the number of the office that your child is usually seen at. Our answering service will take your call and a nurse from the Advice Line at Children’s Healthcare of Atlanta will call you back.

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